How to Return your item(s)
Return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery. Please note, unfortunately, we cannot offer you a refund, exchange or postage reimbursement after this period.
Please email us at support@oxcloth.com providing your order number and whether you would like an exchange or refund.
Then return your items to:
Oxcloth Returns
Total Fulfilment
Unit 76 Warfield Road
Kellythorpe
East Yorkshire
YO25 9FQ
Please add your order number to the outside packaging
If you have any problems with your order or want to make a return, please contact us at support@oxcloth.com.
No reason is needed to be given a refund or exchange.
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at support@oxcloth.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
Pre-Orders
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.
Non-returnable items:
Gift cards
