How to Return Your Order
1 - Email us at support@oxcloth with the details of your return including name, order number and what you will be returning. Please note that if we do not receive an email prior to your return it will cause delays to processing.
2 - Prepare Your Return
Ensure the item is in its original condition, unworn, with tags attached.
Include your order number and reason for return inside the package.
3 - Send Your Return to:
Oxcloth Returns
Total Fulfilment
Unit 76 Warfield Road
Kellythorpe
YO25 9FQ
Keep Your Proof of Postage
We recommend using a tracked service to ensure safe delivery.
Oxcloth is not responsible for covering the cost of your return to us.
Choose a Reliable Courier:
Use a trackable courier service to return your item(s). This ensures we can track the return in case there are any issues.
Keep Proof of Postage:
Always retain proof of postage until we confirm that your return has been received and processed.
If you have any problems with your order or want to make a return, please contact us at support@oxcloth.com.
No reason is needed to be given a refund or exchange.
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at support@oxcloth.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
Pre-Orders
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.
Non-returnable items:
Gift cards
