How to Return your item(s)
CLICK HERE TO PROCESS THROUGH OUR RETURN PORTAL
All returns must be processed through our return portal.
Follow the steps in the return portal then return your unworn item(s) in a resaleable condition, in the original packaging, within 45 days of delivery.
How Does The Portal Work?
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease.
To begin your return or swap follow these steps:
- Open the Returns Portal
- Enter your Order Number which you will have received when you placed the original order (make sure you put # at the start of the number)
- Select the item(s) you would like to return
- Select if you would like to Return, Swap or take a Store Credit for each of your items
- We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
- The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
- If you're in the UK Download the QR code for use in any Royal Mail Service Point
- If you're international you can select your carrier and pay for a return label
- Follow the return instructions as shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us support@oxcloth.com
We provide return labels through our return portal for the following countries:
UK, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States.
If your country is not listed you will be responsible for returning your order to us.
All returns are processed easily by our returns portal where you can obtain your return label/QR code.
International Return Label Costs:
Ireland: £12
USA: £18
Europe: £17
Rest Of World: £45
If you have any problems with your order or want to make a return, please contact us at support@oxcloth.com.
No reason is needed to be given a refund or exchange.
We are not responsible for covering any customs charges that may be incurred and recommend that you take discretion of these charges when sending your parcels from abroad.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any missing items or parcels.
Once your return is received and inspected, we will send you an email to let you know we received your returned item, notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be refunded to the original method of payment.
Late or Lost Deliveries
If you believe the carrier has lost your parcel please contact us at support@oxcloth.com and we will look to resolve the issue as quickly as possible.
We can take no responsibility of lost orders if using an untracked delivery service or incorrect/unoccupied address.
We suggest checking with neighbours or colleagues when applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we recommend you check your bank account, credit card company and then your bank to check the status of your refund, as sometimes these providers can often experience delays in processing payments.
Postal or customs charges
We are not responsible for any import or customs charges you may incur while receiving or dispatching your goods. If returning items to us, please check and make sure any duties are paid for if applicable.
Pre-Orders
All pre-ordered items will be dispatched on the stated date using the shipping method purchased with the order.
Non-returnable items:
Gift cards
